Privacy Policy

Effective Date: January 1, 2025

As a company, Realvista Properties Ltd values the privacy of our clients, website visitors, and partners. How we collect, use, disclose, and protect your personal information when you interact with our services, website, mobile applications, and transactions is well detailed in this Privacy Policy. This Policy also offers tools you can access to stay in control and manage your privacy. Your use of our Services and any dispute over privacy, is subject to this Privacy Notice and our Terms of Use.

When we use the term ‘Realvista’, ‘we’, ‘us’, or ‘our’ in this privacy policy, we are referring to Realvista Properties and all its affiliated brands and subsidiaries.

By using our services, you consent to the practices described in this policy. We carefully evaluate how we use data to make sure that we’re using your information to provide value for you. We periodically revise this Notice to reflect new and evolving laws that govern privacy.

Information We Collect
Your Information Usage
Our Disclosure of Your Information
Data Security Implementation
Cookies and Similar Tracking Technologies
Your Rights and Choices
Children's Data Privacy
Third-Party Links
International Data Transfers
Changes to This Privacy Policy
Contact Us

1. Information We Collect

Your level of engagement with our Services informs the type of information we may require from you to provide the Services. We may collect the following types of personal information when you use our App, Website or interact with us through emails or call:

Personal Information You Provide: When you inquire about properties, register on our Website/App, schedule a property viewing, make a transaction, or contact us for support, we may collect your name, email address, phone number, mailing address, property preferences, financial details, and other information necessary for providing our services. Additionally, when you are signup through Facebook, Google, or any other third-party authorization service, we may make use of the information that they provide us to further customize your experience. We may share Personal Information with such third parties to deliver tailored content both on our Services and on third party sites (e.g., social media sites).
Automatic Information: For both registered and unregistered users, we automatically collect certain information when you visit our Website/App, such as IP addresses, browser type, cookie information, device information, location data (if enabled), and browsing activity (such as pages visited, properties that you view or save, and property that you claim).
Transaction Data: If you buy, sell, or lease property through us, we may collect financial details such as payment information, purchase history, and other transaction-related data.
Publicly Available Information: We may collect personal data from publicly available sources, such as information you publicly post or tag us in on social media sites or elsewhere online, and information contained in public records databases, such as government records or public review websites, to supplement the personal data identified above. We will use this information to conduct market research, verify your identity, prevent fraud, and improve our services.

2. Your Information Usage

We may disclose your Personal Information for various purposes, including:

To Provide Real Estate Services: This includes facilitating property transactions, assisting with property searches, arranging viewings, processing offers, communicating about property details, and connecting you with a real estate agent, lender, landlord, or other real estate professional.
To Improve Our Services: We analyse how our website and services are used to enhance the user experience, improve property listings, and develop new features or offerings. Personalize your individual experience, including providing educational resources and pointing you to homes you might be interested in or offerings of ours that might help you find your next home, and investments.
Service Providers: Our service providers, such as payment processors and marketing providers, collect personal data and often share some or all of this information with us. For example, we receive personal data from payment processors to confirm that an individual’s payment for the services was accepted. We use this information to comply with our legal obligations, to monitor activity to identify and provide you with promotions and offers, and to prevent fraud, protect our rights and the rights of others, to inform our marketing and advertising activities, and to help provide our services.
To Communicate with You: We may use your contact details to send you property updates, promotional offers, newsletters, or respond to inquiries. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.
To Meet Legal and Regulatory Requirements: We may use your information to comply with legal obligations, such as tax laws, and to resolve disputes or enforce agreements and other governmental demands.

3. Our Disclosure of Your Information

We do not sell or disclose your personal information to third parties, except in instances outlined in this policy.

Service Providers: We may share your information with trusted third parties who provide services on our behalf, such as payment processors, marketing agencies, website hosts, or property management companies.
Business Transaction or Reorganization: We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose your personal data to a third-party during negotiation of, in connection with, or as an asset in such a corporate business transaction. Your personal data may also be disclosed in the event of insolvency, bankruptcy, or receivership.
Legal Compliance: We may disclose your information if required by law, to respond to legal processes, or to protect the rights, property, and safety of our business, employees, customers, or the public.
Third-Party Advertising Partners: We may share limited personal information (such as browsing behaviour or location) with trusted advertising partners to display relevant ads, but these partners are prohibited from using your information for any other purpose.

4. Data Security Implementation

We ensure the implementation of best available technologies, physical, and administrative measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot fully guarantee its absolute security as most of these are third party security infrastructures.

5. Cookies and Similar Tracking Technologies

Our Services may use site and app Technologies (including cookies, web-beacons, java scripts, and other technologies) to collect and share Personal Information about you, your device, and your use of our Services for any of our business purposes described in this Privacy Policy. This technology enables us to enhance your browsing experience, remember your preferences, track website usage patterns, and offer personalized services.

We, or our third-party partners, may link your various devices so that content you see on one device can result in relevant advertising on another device. We may share a common account identifier (such as a hashed email address or user ID) or work with third-party partners who use tracking technologies or statistical modelling tools to determine if two or more devices are linked to a single user or household. We, and our partners, can use this cross-device linkage to serve interest-based advertising and other personalized content to you across your devices (including to improve your user experience), to perform analytics, and to measure the performance of our advertising campaigns.

However, you can adjust your browser settings to manage cookies or block them entirely. For information on rights, you may have to opt-out of data collection or sharing by such technologies used on our services, see section 6 below.

6. Your Rights and Choices

You have certain rights to opt in or opt out regarding your personal information we collect or use:

Access and Correction: At any point, you can request access to the personal information we hold about you and ask us to correct any inaccuracies. This can by done through the updating of your profile. However, we may retain the previous details for business purposes or to meet our legal obligations.
Notifications: We may send you push notifications through the RealVista mobile application. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device. RealVista may also collect location-based information if you use our mobile applications. You may opt-in or opt-out of this collection by changing the settings on your mobile device.
Deletion: Circumstances may require that you request the deletion of your personal information. However, this may limit our ability to continue providing services to you. We may retain Personal Information for as long as we have a valid business purpose to or to meet our legal obligations.
Opt-Out: You can opt-out of receiving promotional emails or marketing communications at any time by clicking the "unsubscribe" link in the email or contacting us directly. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications (e.g., communications regarding the Services or updates to out Terms of Use or this Privacy Policy).

7. Children's Data Privacy

Our website, mobile application and services are not intended for or directed to children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13. If a child under the age of 13 has provided personal data to us, we encourage the child’s parent or guardian to contact us as described below to request that we remove the personal data from our systems. If we discover that we have collected personal information from a child under 13, we will take prompt steps to delete such information.

8. Third-Party Links

Our website and mobile application may contain links or redirect you to external sites or third-party services, plug-ins and applications that are not operated by us. We are not responsible for the privacy practices of these third-party services or the practices of other third parties. We encourage you to review the privacy policies of these sites before providing any personal information.

9. International Data Transfers

If you are located outside of the countries where we are domiciled, please be aware that your personal information may be transferred, processed, and stored in a country that may have different data protection laws than your country of residence.

10. Changes to This Privacy Policy

This Privacy Policy will be reviewed and modified from time to time, and we reserve the right to any modification at any time. Any changes will be posted on this page with an updated "Effective Date." We will also notify you of any updated through emails and push notifications. We encourage you to review this Privacy Policy periodically to stay informed about how we collect and protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you would like to exercise your rights, please contact us at: contact@realvistaproperties.com.